image description
“We have engaged in the process of developing a performance management system because we want to know that the programming we work on so passionately is benefitting the participants.” (ABUNDANT LIFE CHURCH)

Improving Nonprofit Performance

By implementing and using a performance management (measurement) system, organizations can measure, report, learn, improve, and demonstrate positive change they are making in the lives of the people they serve.

This report can help nonprofits and their funders understand how to develop and use a system to collect, analyze, and report on data to measure short- and long-term outcomes. The report details a multi-step, self-correcting process of using explicit and measurable objectives to clarify what the organization is doing and achieving, and adjusting activities as needed. The report can help nonprofits and funders to:

  • Communicate the value of performance management;
  • Understand the stages of development and implementation of a performance management system; and
  • Learn about key lessons as they develop performance management systems.

Improving Nonprofit Performance

Authored by: Colette Stanzler, Anne Radday, and Ralitza Abadjieva for the United Way of Massachusetts Bay and Merrimack Valley and the Black Ministerial Alliance