About Root Cause

Julie Zack

Partner and COO

Julie Zack is a Partner at Root Cause and the Chief Operating Officer. In this role, she is responsible for leading all aspects of service delivery operations, including staffing, service quality management, talent development, technology, and general operations. While at Root Cause, she has consulted to dozens of organizations, primarily in the nonprofit and government sectors, including the Help Me Grow National Center, the City of Somerville, and uAspire. Areas of expertise include strategic business planning, scaling impact, building a sustainable business model, and measuring and demonstrating results.

Julie has over 15 years of experience as a consultant, a program director, and a clinical social worker. Prior to joining Root Cause, she started and led an after-school program in Boston and served as a clinical social work fellow in the Division of Adolescent and Young Adult Medicine at Boston Children’s Hospital.


Why do you do what you do?

I joined Root Cause just as we were getting started in 2004 because I wanted to be more effective as a social worker and apply my interest and experience in building programs and organizations. Too often, the young people and families I met were facing challenges that were rooted in bigger institutional, community, and systemic issues. Many of the solutions are well documented, but poorly implemented. I want to find ways to better support dynamic leaders, improve organizations, and shift resources so that more young people can reach their full potential.

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  • Babson College, MBA, Entrepreneurship. Washington University, MSW, Health & Children, Youth & Families. Georgetown University, BA, Psychology.

Favorite Books, movies, music

  • The Little Engine That Could, A Tree Grows in Brooklyn, The House of the Spirits, Song of Solomon, Angle of Repose, Their Eyes Were Watching God


  • Cooking, traveling, trail running